DEFAULT CARRIER PROBLEM IN PRESTASHOP
One of the headache that come with Prestashop is the fact that most people cannot get around the function in the admin. I considered myself a prestashop guru but was brought down to my knees with a simple problem setting default carrier in Prestashop.
PROBLEM: Once a customer logs in and checks out an order, they cannot go further because of this message “There is no carrier available that will deliver to this address!”
You may wonder why this is happening even after you have created a carrier and saved it as a default.
Quick solution: Go to Admin > shipping > Carriers. Make sure you have set up your carrier and save it as the default carrier, then go to the > Price 0r > Weight tabs just above on the menu. Add a price rage or weight range.
Please note that this must be realistic with the range of prices and weights in your store. It’s better to set a range for one and then click on >Shipping tab,
Select a radio button to reflect billing according to weight or price as you have chosen and then just below where you find this text “Fees by carriers”, select the default carrier and save the page. Now test your clients account again and you should be okay.
If you are having problems with this , feel free to leave a comment here and we will answer it.
March 1st, 2010 at 7:16 pm
Hi mate
thank you so much for sharing this solution, if it wasn’t your solution I don’t know how I’d solve this issue.
best regards
March 2nd, 2010 at 7:43 pm
Thanks mate, just let us know if you need any help, we will be happy to help.
March 7th, 2010 at 7:30 am
Thank’s folks! it works well. I almost choose another CMS
March 7th, 2010 at 12:45 pm
Thanks Victor,
Feel free to let us help you if you need any help.
March 16th, 2010 at 2:23 am
Thanks so very much for sharing and helping those like me who were stuck to get unstuck. Your steps are clear and precise. You guys are absolutely great individuals!
March 16th, 2010 at 6:31 pm
Thanks Franco, We are happy to help.
May 5th, 2010 at 5:42 pm
Finally I manage to solve the issue with carrier after seeing your article. Fantastic! I still thought it was a prestashop bug initially.
May 5th, 2010 at 5:58 pm
Hello Toh,
Thanks, actually what prestashop needs is a good documentation but i’m glad you solved it. I have loads of articles to unleash in the coming days, just look out for them and thanks for visiting.
May 15th, 2010 at 8:07 am
I did everything as told above, but I added additional zones.Maybe the zones I used or the delivery address I tested are not recognized by prestashop. I really don’t know what to do now. Please help!
May 15th, 2010 at 6:25 pm
Tnx a lot, man.
May 15th, 2010 at 8:08 pm
Hello Mitchy,
Check this;
Please note that this must be realistic with the range of prices and weights in your store. It’s better to set a range for one and then click on >Shipping tab,
May 16th, 2010 at 2:36 am
Thanks a lot! It worked now. You’re great!
May 16th, 2010 at 3:13 am
One thing more. It is still important to assign countries to specific zones so that the carrier error will not appear.
May 28th, 2010 at 2:33 pm
Thank you! I was just about to change to Magento instead. I will give this piece of c**p a little more time.
May 29th, 2010 at 5:01 am
Thanks so much for the solution!
June 2nd, 2010 at 2:06 am
What version of Prestashop are you using, I have 1.3.0.10 – 0.159s and there is no option to set a default carrier either in create or edit.
June 2nd, 2010 at 10:21 am
The version is Version 1.2.5.0 – 2.858s , please see if this bug had been fixed in the newer version
June 13th, 2010 at 7:41 pm
You are the best. Just spend almost 7 hours trying to figure this out. Thank you !
June 13th, 2010 at 9:00 pm
We are glad you found the solution here.
June 26th, 2010 at 8:55 am
thank you so much… the simple problem had given sleepless nite for 2 days now… i will like to discuss further with on other applications. will be expecting ur mail. once again thanks
June 27th, 2010 at 1:11 pm
Thanks for the Comments Stephen, i will send you an email right away.
June 29th, 2010 at 2:55 pm
I’ve got the following problem, Is it possible to put price according to weight but PER COUNTRY not zone? Like europe? I tried the following…
- Created new zones as country names so I can put in price per country per kg.
- But when I test it, works it very good
- Now I want to add a other carrier like this:
Example: —-> Shipping from Netherlands to belgium
—–> Choose between Our carrier or own carrier
But when you link a country to a zone you only can choose 1 carrier… NOT 2…
Is there a solution for this???
So 1 country with 2 carriers???
Thanks!
June 29th, 2010 at 8:46 pm
Hello, please see if this can be of any help. Click here
June 29th, 2010 at 9:31 pm
Well that was OK and I did it and works…
But If you order something in the webshop I only got 1 choice…
I need 2 choices
1. Our Carrier (we set prices etc…) DONE!
2. Own carrier of the customer (NO PRICES customer will handle it by himself) NOT DONE…
The problem is that you cannot assign a Country to 2 zones… That’s what I need… A country assigned to 2 zones or a other solution how I can fix this…
Thanks
June 30th, 2010 at 2:05 pm
I’ve fixed it already! Thanks! not your solution but it was a help
July 1st, 2010 at 5:33 am
Thanks, we are glad you found the solution, please can you send in the solution so other people can benefit from it?
We would appreciate that.
July 6th, 2010 at 7:43 pm
many many many thanks!! !
cheers!
July 9th, 2010 at 9:31 am
thanks, it is really helpful
July 27th, 2010 at 9:32 pm
Thanks duder, this was driving me mental!!!!
August 15th, 2010 at 7:16 pm
Thank you sooo much, i´ve been dealing with this issue for hours now!, been looking everywhere for a solution but no one was able to give me a correct solution for this, THANK YOU!
August 16th, 2010 at 7:38 pm
Sure! you are welcome mate! we are happy it worked for you.
September 2nd, 2010 at 6:28 pm
Thank you very much for this article .. it helped me out
September 6th, 2010 at 11:07 pm
THANKS SO MUCH!
You are the king!
Really love that there is so many helpful people on the web
September 7th, 2010 at 5:34 am
I hate this problems. i’ve try this but stil don’t work. This makes me hate presta too