MDS BLOG

Sorry i have been extremely busy these days trying to put some clients online, but just a quick note, after installing HESK help desk software, if you run into the problem of not being able to log into your admin panel please follow the instructions below.

The password reset script only resets the password, not the username.
You can either look in the mySQL database (table hesk_users) for the username or use the password reset script again, but open it in Notepad first and change

`pass`=’499d74967b28a841c98bb4baaabaad699ff3c079′

to this:

`user`=’Administrator’

Then you can use the default info to login;
User: Administrator
Pass: admin

One of the headache  that come with Prestashop is the fact that most people cannot get around the function in the admin. I considered myself a prestashop guru but was brought down to my knees with a simple problem setting default carrier in Prestashop.

PROBLEM: Once a customer logs in and checks out an order, they cannot go further because of this message “There is no carrier available that will deliver to this address!”

You may wonder why this is happening even after you have created a carrier and saved it as a default.

Quick solution: Go to Admin > shipping > Carriers. Make sure you have set up your carrier and save it as the default carrier, then go to the >  Price 0r > Weight tabs  just above on the menu.  Add a price rage  or weight range.

Please note that this must be realistic with the range of prices and weights in your store. It’s better to set a range for one and then click on >Shipping tab,

Select a radio button to reflect  billing according to weight or price  as you have chosen and then just below  where you find this text “Fees by carriers”, select the default carrier and save the page. Now test your clients account again and you should be okay.

If you are having problems with this , feel free to leave a comment here and we will answer it.

So many people have problems passing through the first installation stage in Drupal and the problem is usually the error page that tells you that “register_global” is on and must be disabled. There are so many ways proposed in the Drupal documentation on how to do this but to me the one i find to be the easiest is simply creating php.ini file in your root folder. Some solutions would tell you to contact your host or do this or do that but before you go ahead, try this solution first.

Now let’s leave every other thing behind and see how this can be done;

If you meet this error, simply open up a notepad, put this text in it register_globals = off , exactly like that, then save the file as php.ini and then upload the file to your root folder and that should be the answer to your problems hopefully.

Not only do this php.ini problem apply only to Drupal, it also applies to other similar problems with similar php built database driven sites.

Hello All,

Thanks for your recent emails concerning some issues in joomla but let me share some of them here with you.

PROBLEM: you posted an article and all of a sudden your joomla page does not load very well anymore or does a partial loading with some of your modules disappearing on your page.

SOLUTION: The major culprit could be the source of the article you posted, if you posted an article which you copied from microsoft word, the probabilty that you would be importing unnecessary codes into your post would be great. To address this issue, simply click on the “html”  icon  on your editor and then edit the post manually by removing all the unwanted tags. It would be easily fixed if you have a good knowledge of html but if you dont have then dont panic.

You can simply paste the article in a notepad and then afterwards, recopy it and then paste in the joomla editor and you should be okay.

Hope this helps out.

These days you would find that while editing some of your site’s files , you may mistakenly delete a code or just a little syntax especially if you do not know much about coding. I have seen some of my clients nearly jump out of their skin because of these problems.

The easiest and best way to fix these problems is to identify where the problem is, normally most scripts would tell you the exact file or line in the file that has the proble.

This could be that the file does exist or may there is a syntax error on a line in the file. The best solution if you dont know what you are doing is to either upload that same file back to the server and then overwrite  the existing file, this would fix most of these types of problems.

If you are using PHPBB3, then you may need to enter your ACP and purge the cache before your changes would show.

Please note that i’m not saying that all errors can be fixed in this form but rather it is something to try especially if it concerns files.