MDS BLOG

Sorry i have been extremely busy these days trying to put some clients online, but just a quick note, after installing HESK help desk software, if you run into the problem of not being able to log into your admin panel please follow the instructions below.

The password reset script only resets the password, not the username.
You can either look in the mySQL database (table hesk_users) for the username or use the password reset script again, but open it in Notepad first and change

`pass`=’499d74967b28a841c98bb4baaabaad699ff3c079′

to this:

`user`=’Administrator’

Then you can use the default info to login;
User: Administrator
Pass: admin

One of the headache  that come with Prestashop is the fact that most people cannot get around the function in the admin. I considered myself a prestashop guru but was brought down to my knees with a simple problem setting default carrier in Prestashop.

PROBLEM: Once a customer logs in and checks out an order, they cannot go further because of this message “There is no carrier available that will deliver to this address!”

You may wonder why this is happening even after you have created a carrier and saved it as a default.

Quick solution: Go to Admin > shipping > Carriers. Make sure you have set up your carrier and save it as the default carrier, then go to the >  Price 0r > Weight tabs  just above on the menu.  Add a price rage  or weight range.

Please note that this must be realistic with the range of prices and weights in your store. It’s better to set a range for one and then click on >Shipping tab,

Select a radio button to reflect  billing according to weight or price  as you have chosen and then just below  where you find this text “Fees by carriers”, select the default carrier and save the page. Now test your clients account again and you should be okay.

If you are having problems with this , feel free to leave a comment here and we will answer it.